Important Update for Fort Bend MUD 194 Customers: Transition to Si Environmental, LLC

Dear Fort Bend MUD 194 Customer,

The Board of Directors for Fort Bend Municipal Utility District No. 194 has selected Si Environmental, LLC (“Si Enviro”) to be the Operator of your District’s water system effective November 1, 2024. Inframark will send the last invoice on or around November 5, 2024. Si Enviro’s first billing cycle will be performed on or around November 25, 2024, and will start billing customers with a monthly due date of January 3, 2025. We expect the transition to be transparent to the customers, but due to the account number, remittance address, and contact information changes we ask for your patience in advance.

Si Environmental, LLC takes great pride in our vision and experience to ensure all of your water utility service needs are met with enthusiasm and pride. Our goal is to ensure we provide the highest level of satisfaction.

After the first complete Billing Cycle by Si Enviro, you will be able to view your Billing History, Payment History and Pay Your Bill using your credit card (Visa, MasterCard, Discover or American Express) or electronic check. We provide an online experience that is secure and convenient. More details about these new payment options as well as others are enclosed. We invite you to visit our website at www.sienviro.com.

Si Environmental’s Office Location & Remittance Address:

6420 Reading Road
Rosenberg, TX  77471

OR

Pecan Grove MUD’s Customer Service Office (payment drop off only)
751 Pitts Road
Richmond, TX  77406

Customer Care (832) 490-1600
After Hours Emergency (832) 490-1601

Enclosed, you will find a Payment Options Sheet and a How to Read Your Bill Insert. Please do not hesitate to contact Customer Care by phone or email customercare@sienviro.com with any questions and/or concerns. We are excited and look forward to serving you!

PAYMENT OPTIONS

  • District’s Payment Location & Night Drop Box
    • 6420 Reading Road, Rosenberg TX 77471
      • Payments received are processed during business hours
    • 751 Pitts Road, Richmond TX 77406
      • Payments received are processed the next business day

NO CASH ACCEPTED (Cashier’s or Personal Checks & Money Orders)

  • Payments By Mail (Checks sent via the United States Postal Service)
    • Remittance address: P.O. Box 4824, Houston TX 77210-4824
      • Payments are received during business days/hours and processed upon receipt
  • Monthly Auto Draft
    • Visa/MasterCard/Discover/American Express (3% Convenience Fee*)
    • Electronic Check ($1.00 transaction fee*)
      • Posts automatically to account on due date or date selected
  • Online Bill Pay Through Your Financial Institution
    • Please be sure to include your complete account number listed on your water bill when setting up Online Bill-Pay through your banking institution. (ex: 90xxx-xxxxxxxxxx)
      • Processing time by your financial institution is either 24-48 electronically or 5-8 business days if mailed
    • If a check is mailed, be advised that your banking institution may utilize a third party company to create a paper check that is sent to the specified remittance address. Your Municipal Utility District nor Si Environmental, LLC. will have control over the check creation and the mailing process for this banking institution service.
      • Remittance address: P.O. Box 4824, Houston TX 77210-4824
        • All payments received are processed within (1) business day of receipt
  • Pay-By-Phone
    • Visa/MasterCard/Discover/American Express (3% Convenience Fee*)
    • Electronic Check ($1.00 transaction fee*)
      • All payments post to account next business day
  • Online Website
  • Visa/MasterCard/Discover/American Express (3% Convenience Fee*)
    • Posts next business day
  • Electronic Check ($1.00 transaction fee*)
    • Posts to account next business day

(*) These charges are third party transaction charges that are not associated or collected by Si Environmental, LLC. or your water utility district.

Voluntary Water Conservation Requested

Due to the continuing dry weather conditions, Fort Bend Municipal Utility District No. 194 (District) has implemented voluntary water conservation measures. All District Customers are asked to voluntarily reduce water consumption as Stage 1 of the District’s Drought Contingency Plan is implemented.

Effective immediately, the following voluntary water use reduction measures are requested:

  • Outdoor water use ONLY between 12:00 a.m. (midnight) and 6:00 a.m. and between 10:00 a.m. and 6:00 p.m. (non-peak water use times in the District)
  • Residents and water customers with even-numbered addresses are asked to limit outdoor water use to even numbered calendar dates.
  • Residents and water customers with odd-numbered addresses are asked to limit outdoor water use to odd-numbered calendar dates.

Water customers are also asked to repair leaking toilets, showerheads, and faucets; eliminate leaking water supply lines, fittings, or valves in your home; replace leaking, damaged and malfunctioning irrigation system components; and eliminate all nonessential water on your property. Do not use water to wash vehicles and other equipment or to clean driveways, sidewalks, and patios.

During these drought conditions, residents will notice that the green spaces owned by the District and the HOA will continue to be irrigated. A Reclaimed Water system has been completed in our community to eliminate the use of drinking water for irrigation of our green spaces. Using the Reclaimed Water for these purposes does not deplete our drinking water supply and is part of the District’s overall plan to conserve drinking water.

The District Board of Directors appreciates your help to conserve our community’s drinking water supply. Please stay alert to District communication as drought conditions change.

Request to Voluntarily Reduce Water Usage

Fort Bend MUD 194 and the North Fort Bend Water Authority (NFBWA) continue to monitor the impacts of this freeze event and are anticipating a reduction in surface water delivery from the City of Houston.

Fort Bend MUD 194 and the NFBWA request your assistance by voluntarily reducing water usage. Please conserve water as much as possible as we navigate this weather event.

Freezing Weather Notification

Winter weather and freezing temperatures are expected this week across Texas. The National Weather Service is forecasting widespread freezing temperatures on Friday and Saturday mornings. Residents should closely monitor media and the National Weather Service for updates to the forecast. We wanted to assure you that the teams at Inframark are monitoring and working diligently in preparation for a freezing weather event to safeguard your facilities. It is also important that you take action as well in protecting the “Four P’s”: People, pets, pipes and plants.

People

  • Keep warm, stay inside if possible.
  • If you need to go out, dress in layers and wear hats, gloves and an appropriate coat.
  • Avoid overexertion, as cold weather puts added strain on your body.

Pets

  • Bring pets inside, and move other animals or livestock to sheltered areas.
  • Keep adequate food and water available.

Pipes

  • Disconnect outdoor hoses, drain and store in protected area.
  • Wrap exposed faucets and pipes – including those outside the house or in unheated crawl spaces, attics, garages and other areas.

Plants

  • Bring potted plants inside or store in garage near interior wall to provide extra warmth and protection from wind.
  • For cold-sensitive outdoor plants, put down extra mulch and consider covering with a cloth fabric of some kind to shield the plants from wind and frost.

Additionally, if you have an irrigation system, turn off the water to the system at your backflow preventer and then drain the system so your irrigation pipes and sprinkler heads are not damaged.

The following sites can also be used as a source of information and to keep you updated:

Stay safe and stay warm.

No Boil Water Notice for FBMUD 194

There is no boil water notice in effect for Fort Bend County Municipal Utility District #194 residents or businesses.  The City of Houston has issued a Boil Water Notice for their water system and other systems effected by the City’s issue. While local media (and social media) are reporting boil water notices for the City and those other Water Districts in our area, these notices do not pertain to Fort Bend County Municipal Utility District #194 receivers, as the District maintains independent water production facilities. Again, Fort Bend County Municipal Utility District #194 is not currently under a Boil Water Notice.

In the event a Boil Water Notice needs to be issued for our community, notification will be provided. For immediate and up-to-date 24/7 information, you can always reach out to EDP’s 24-hour Customer Service line at (832) 467-1599.