Important Update for Fort Bend MUD 194 Customers: Transition to Si Environmental, LLC

Dear Fort Bend MUD 194 Customer,

The Board of Directors for Fort Bend Municipal Utility District No. 194 has selected Si Environmental, LLC (“Si Enviro”) to be the Operator of your District’s water system effective November 1, 2024. Inframark will send the last invoice on or around November 5, 2024. Si Enviro’s first billing cycle will be performed on or around November 25, 2024, and will start billing customers with a monthly due date of January 3, 2025. We expect the transition to be transparent to the customers, but due to the account number, remittance address, and contact information changes we ask for your patience in advance.

Si Environmental, LLC takes great pride in our vision and experience to ensure all of your water utility service needs are met with enthusiasm and pride. Our goal is to ensure we provide the highest level of satisfaction.

After the first complete Billing Cycle by Si Enviro, you will be able to view your Billing History, Payment History and Pay Your Bill using your credit card (Visa, MasterCard, Discover or American Express) or electronic check. We provide an online experience that is secure and convenient. More details about these new payment options as well as others are enclosed. We invite you to visit our website at www.sienviro.com.

Si Environmental’s Office Location & Remittance Address:

6420 Reading Road
Rosenberg, TX  77471

OR

Pecan Grove MUD’s Customer Service Office (payment drop off only)
751 Pitts Road
Richmond, TX  77406

Customer Care (832) 490-1600
After Hours Emergency (832) 490-1601

Enclosed, you will find a Payment Options Sheet and a How to Read Your Bill Insert. Please do not hesitate to contact Customer Care by phone or email customercare@sienviro.com with any questions and/or concerns. We are excited and look forward to serving you!

PAYMENT OPTIONS

  • District’s Payment Location & Night Drop Box
    • 6420 Reading Road, Rosenberg TX 77471
      • Payments received are processed during business hours
    • 751 Pitts Road, Richmond TX 77406
      • Payments received are processed the next business day

NO CASH ACCEPTED (Cashier’s or Personal Checks & Money Orders)

  • Payments By Mail (Checks sent via the United States Postal Service)
    • Remittance address: P.O. Box 4824, Houston TX 77210-4824
      • Payments are received during business days/hours and processed upon receipt
  • Monthly Auto Draft
    • Visa/MasterCard/Discover/American Express (3% Convenience Fee*)
    • Electronic Check ($1.00 transaction fee*)
      • Posts automatically to account on due date or date selected
  • Online Bill Pay Through Your Financial Institution
    • Please be sure to include your complete account number listed on your water bill when setting up Online Bill-Pay through your banking institution. (ex: 90xxx-xxxxxxxxxx)
      • Processing time by your financial institution is either 24-48 electronically or 5-8 business days if mailed
    • If a check is mailed, be advised that your banking institution may utilize a third party company to create a paper check that is sent to the specified remittance address. Your Municipal Utility District nor Si Environmental, LLC. will have control over the check creation and the mailing process for this banking institution service.
      • Remittance address: P.O. Box 4824, Houston TX 77210-4824
        • All payments received are processed within (1) business day of receipt
  • Pay-By-Phone
    • Visa/MasterCard/Discover/American Express (3% Convenience Fee*)
    • Electronic Check ($1.00 transaction fee*)
      • All payments post to account next business day
  • Online Website
  • Visa/MasterCard/Discover/American Express (3% Convenience Fee*)
    • Posts next business day
  • Electronic Check ($1.00 transaction fee*)
    • Posts to account next business day

(*) These charges are third party transaction charges that are not associated or collected by Si Environmental, LLC. or your water utility district.